I’ve already singed up once, but Samsung apparently lost my account - just like they lost the $40 worth of movies I purchased through the now-defunct Samsung Media Hub.Īm I learning? What about other Samsung phone and tablet users probably enjoy the same hell I went through. I refuse to sign up for a Samsung account. Then, because the USB cable is slow (I don’t have USB 3.0 on my PC), it took over an hour for the Galaxy Note 3 update to be downloaded, transferred, and installed. It required a special USB driver for my PC, which I also had to download. ![]() Granted, the Kies program is easy to get and install. But a phone or a tablet should be its own unique device. ![]() I realize that you probably want my name and email for your marketing purposes. I mean, seriously, Samsung: You just don’t get it. What the hell is the point of having a phone or tablet if you need a computer? To do any synchronizing and to update the phone, you have to connect it directly to a computer running the Kies 3 program, which must be downloaded from Samsung. Problem: The Galaxy Note 3 doesn’t come with Kies Air. The Kies Air app is a nice way to synchronize files between your Samsung phone and a computer - without having to use the USB connection. I’m familiar with Kies, having written about it in several books. So I went about installing it by using the phone itself - you know, the normal way.Īpparently the only way to upgrade the device was to follow the suggestion on the screen and obtain the Samsung Kies program. My Galaxy Note III notified me of an update almost a week after I received the device. In fact, most manufacturers don’t update Android, preferring instead to install a new version with their newer phones.īottom line, however, is that you can’t force an update. The manufacturer mostly does firmware updates, which may not include a new version of the Android operating system. That’s kind of fruitless, however, because unlike a computer, you aren’t the one who choses when to update.Īndroid phone updates are seeded either by the manufacturer or your cellular provider. You can’t force an update, although you can check for updates by using the Settings app. Normally, an Android phone updates itself. But my new Galaxy Note 3, well, it tells a different update story. It’s never needed an update as far as I could tell. I’ve had my Galaxy Note II for a long time. I don’t know how I’ve escaped this misery until now. ![]() Was it true? Do you really need to use a computer to update an Android phone? The answer is “yes,” if that phone happens to be a Samsung. I’ve read about it, but didn’t believe it. NOTE: Kies 2.6 is only available for use on a Windows® platform.It finally happened me. You will be taken through the backup process to preserve all of your data. A pop-up message may also display when you connect your device to Kies. Click Firmware upgrade to start the upgrade process.Ĥ. When a new version of firmware is available, you will see a notice on the Basic information tab.ģ. Firmware upgrades are available only when you connect your device via USB.Ģ. Connect your device to your computer using the USB cable. For additional assistance, please contact your PC manufacturer or Samsung device seller.ġ.Connect your USB cable directly to your PC and not through a hub.Close all running programs prior to opening Kies 2.6.Ensure that there is only one version of Kies downloaded onto your PC.Prior to connecting your device to your PC, review the following information to ensure your connection runs smoothly. In addition, each device model model maintains a separate FAQ with device update instructions. ![]() NOTE: A software update will not be available unless you are on an approved Samsung OS and model that is recognized by Kies. An update may not be available for your device due to wireless-service-provider limitations, lack of update, or unsupported models. IMPORTANT: Visit Samsung Support and locate your specific device for detailed upgrade instructions.
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